Refund policy

Refund policy

Changing your mind
You can cancel your order and return your item for any reason within 14 days of receiving it. To do this, email us at [your email] with your order number and tell us you'd like to return it.

Please send the massager back within 14 days of telling us. It should be in its original condition, with its box, cable and manual. [You / We] will pay the cost of return postage. Please keep proof of postage.

Once we receive and check your return, we'll refund you within 14 days, using the original payment method. The refund covers the price of the item and the standard delivery cost you paid. If the item comes back used beyond what's needed to inspect it, we may reduce the refund to reflect that.

Faulty or damaged items
If your massager arrives faulty, damaged, or isn't as described, email [your email] with your order number and a photo or short video of the problem. We'll offer a repair, replacement or refund, and we'll cover return postage. Your legal rights for faulty goods are not affected by this policy.

Items not received
If your order hasn't arrived within [10] working days of dispatch, contact us and we'll look into it with the courier.

Contact
[Store name], [your email]