Frequently asked questions
How long does delivery take?
Orders are dispatched within [2 working days]. Delivery usually takes [3-5 working days] once dispatched. You'll get an email with tracking details when your order is on its way.
What is your returns policy?
If you change your mind, contact us within [14 days] of receiving your order and we'll help you arrange a return. Please keep the massager in its original condition and box
How long does the battery last?
A full charge takes about 3 hours and gives 70-80 minutes of massage. It's wireless, so you can use it at home, in the office or while travelling.
Still need help?
If you can't find your answer above, email us at for help with Nexatouch at neckpalsupport@gmail.com and we'll reply within [1-2 working days]. Please include your order number if you have one.